The call centre industry in the UK continues to expand, despite the high-profile exodus of many large contact centre operations to low-wage locations overseas. However, employment has grown more sl ...
The maturing of the software and IT services (S/ITS) industry continues, with IT services growth rates firmly in the mid single digits in our forecast period to 2010. Software growth will approach ...
IntroductionThis databook from the Technology Trends service helps vendors to understand the current and forthcoming investment in desktop management solutions in financial markets. The data has be ...
IntroductionTake-up and interest in BPO services continue to rise in retail banking as banks look for technology-led transformation and operational efficiency. This theme looks at outsourcing of ba ...
This Database Table is a one-page table of hard-to-find numerical information. The Database Table is derived from a proprietary source and is meant to simply provide a high-level overview of specif ...
IntroductionThis databook from the Technology Trends service helps vendors to understand the current and forthcoming investment in desktop management solutions in government. The data has been draw ...
IntroductionContact center outsourcing has long been a tool used by many verticals in lowering overheads while at the same time increasing end-user satisfaction. This brief will provide insight int ...
IBISWORLD INDUSTRY MARKET RESEARCH REPORTThis is the replacement for IBISWorld's June 2007 edition of Computer Consultancy Services in Australia report.Industry Market Research SynopsisThis Industry M ...
IntroductionOnline delivery of corporate banking services has been a talking point for years. Ever since the emergence of the internet as a highly successful new distribution channel in the retail ...
Koncept Analytics | 35 pages | Juillet 2007 | Anglais
This Competitive Intelligence Report helps you to know more about your company, your industry, and your competitors. It makes you better informed about important issues like launching a new product ...