Etude de marché - Externalisation

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Externalisation
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Cisco Systems: Competitive Intelligence
Koncept Analytics \| 35 pages \| Juillet 2007 \| Anglais
This Competitive Intelligence Report helps you to know more about your company, your industry, and your competitors. It makes you better informed about important issues like launching a new product ...	640,00 €

France: the outsourcing competitor landscape
Ovum \| 13 pages \| Août 2006 \| Anglais
France is Europe’s third largest outsourcing market. The country is characterised by the following: transition from on-site work towards shared services centres high adoption of managed services ra ...	600,00 €

Call Center Growth Strategies: Vendor opportunities in North America and Europe
Datamonitor \| 148 pages \| Janvier 2005 \| Anglais
The contact center market has seen little consolidation over the last three years, in comparison to most other technology markets, the market has continued to grow and few vendors have suffered in the ...	1.623,50 €

Contact Center Outsourcing - Pricing (Review Report)
Datamonitor \| 154 pages \| Janvier 2007 \| Anglais
IntroductionA review of pricing in offshore and onshore pricing in contact center outsourcing.ScopeContact center outsourcing pricing across major offshore and onshore locations of choice.Cost breakou ...	2.716,00 €

Consumer broadband and IT support services
Ovum \| 10 pages \| Mars 2007 \| Anglais
Customer support has become a necessary evil for the broadband industry. Broadband service providers are obliged to provide their customers with commercial and technical support. Indeed, other t ...	600,00 €

Annual Report on China's IT Services Market, 2004-2005
Research In China \| 140 pages \| Mai 2005 \| Mandarin
The report sums up the development of the global andA Chinese IT services markets in 2004. Through accurate data and full elaboration, it presents the structure of China's IT services market and ch ...	1.784,50 €

Enterprise Applications Investment in Education H2 2006 (Databook)
Datamonitor \| 29 pages \| Octobre 2007 \| Anglais
IntroductionThis databook from the Technology Trends service helps vendors to understand the current and forthcoming investment in enterprise applications in education. The data has been drawn from ...	1.036,00 €

Selling Contact Center Technology to the Financial Services Sector (Market Focus)
Datamonitor \| 11 pages \| Mai 2006 \| Anglais
IntroductionThe lion's share of contact center spending has mostly come from the financial services industry. Yet, global financial sector spend will increase at a rate of 3.5% from '04 to '09 and ...	1.516,00 €

Les ingénieries coréennes exportatrices
Ubifrance \| 122 pages \| Février 2007 \| Français
Pour les entreprises françaises, la présence croissante des sociétés d’ingénierie coréennes sur les marchés extérieurs offre d’importantes opportunités non seulement aux divers stades de la réalisatio ...	122,00 €

IT Services Contracts Monthly Datasheet January 2008
Datamonitor \| 1 page \| Mars 2008 \| Anglais
IntroductionA slice of the IT Services Contracts Database covering all deals signed in the month of January 2008ScopeCovers global markets, including North America, EMEA and the emerging markets in AP ...	796,00 €

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