Etude de marché - Externalisation

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Externalisation
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The Offshore and Nearshore Outsourcing Outlook: Key locations, outsourcing models and the leading players
Datamonitor \| 126 pages \| Juillet 2005 \| Anglais
The success of the Indian offshore outsourcing market over the past five years has proven that regardless of location, IT services providers can sell world-class services to major companies across the ...	1.623,50 €

2006 U.S. Educational Support Services Industry Report
Barnes Reports \| 106 pages \| Octobre 2005 \| Anglais
The Educational Support Services Industry report features 2006 current and 2007 forecast estimates on the size of the industry (sales, establishments, employment) nationally and for all 50 U.S. St ...	149,00 €

The Global Offshore Cost Assessment - Beyond Wages
Datamonitor \| 57 pages \| Juillet 2005 \| Anglais
IntroductionOffshore investors focus on the savings made by moving operations abroad but hidden costs and other risks can complicate this decision. This report compares and contrasts traditional an ...	2.716,00 €

Government Workforce Automation in a Municipal Wireless World
MindCommerce \| 40 pages \| Février 2007 \| Anglais
Government Workforce Automation in a Municipal Wireless World helps mobile application vendors, VARs, systems integrators and service providers understand the sizeable market opportunity that awaits t ...	396,00 €

Non- voice BPO in Healthcare
Cygnus Business Consulting & Research \| 108 pages \| Août 2006 \| Anglais
We estimate that the Indian healthcare BPO services industry was worth USD1.04 billion, a growth of over 60% over the previous year. This includes BPO services in areas like health insurance, medic ...	600,00 €

Accenture (outsourcing competitor analysis)
Ovum \| 12 pages \| Janvier 2007 \| Anglais
Increased competition means that clients are less willing than they were in the 1990s to pay a brand premium in many parts of the IT services market. Accenture faces challenges in managing its pric ...	320,00 €

Infrastructure in Europe (Databook)
Datamonitor \| 58 pages \| Novembre 2006 \| Anglais
IntroductionThis databook is a detailed information resource covering current and forecast IT services market data. The market is sized in IT service spend and the data is segmented by IT service t ...	1.100,00 €

The Future of Vertical Investment in Contact Center Outsourcing (Review Report)
Datamonitor \| 77 pages \| Mars 2007 \| Anglais
IntroductionThis report analyzes vertical outsourcing trends from the standpoint of contact centers, and provides the reader with insight in how to profit from both emerging and mature segments. It ...	2.716,00 €

Productized business process services: redefining software and services
Ovum \| 21 pages \| Décembre 2006 \| Anglais
Two of the biggest, most important trends in the IT industry – the emergence of service-oriented architecture (SOA), and the growing demand for flexible business process-based solutions – are convergi ...	2.000,00 €

Contact center worlds collide (Technology Focus)
Datamonitor \| 11 pages \| Octobre 2007 \| Anglais
IntroductionAs Middle Eastern enterprises adopt Western customer service behaviors, having the right technology to respond to queries and requests will become important. Vendors must understand tha ...	1.516,00 €

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