Etude de marché - Externalisation

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Externalisation
SSII (381)	Centres d'appels (94)

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2008 U.S. Computer Systems Designs Services Industry Report
Barnes Reports \| 216 pages \| Octobre 2007 \| Anglais
The Computer Systems Designs Services Industry report features 2008 current and 2009 forecast estimates on the size of the industry (sales, establishments, employment) nationally and for all 50 U.S. ...	119,20 €

Integrating The Contact Center And The Enterprise (Strategy Focus)
Datamonitor \| 10 pages \| Mai 2007 \| Anglais
IntroductionSelling virtualized customer contact solutions is a complex process which requires a blend of partnerships, consulting and careful targeting of potential customers. Datamonitor highligh ...	1.516,00 €

Decision Matrix: Selecting a Service-Oriented Architecture Platform Vendor (Decision Matrix)
Datamonitor \| 44 pages \| Mars 2008 \| Anglais
IntroductionDue to demand from enterprises that want to invest in SOA platform solutions, Datamonitor has developed the SOA Platform Decision Matrix. This report explores the competitive dynamics w ...	2.716,00 €

Capgemini's activities in the telecoms sector
Ovum \| 8 pages \| Janvier 2007 \| Anglais
This profile focuses on Capgemini’s IT services business in the telecoms sector. ...	440,00 €

Content Management Investment in Government H2 2006 (Databook)
Datamonitor \| 29 pages \| Septembre 2007 \| Anglais
IntroductionThis databook from the Technology Trends service helps vendors to understand the current and forthcoming investment in content management solutions in government. The data has been draw ...	1.036,00 €

McKesson: Competitive Intelligence
Koncept Analytics \| 35 pages \| Juillet 2007 \| Anglais
This Competitive Intelligence Report helps you to know more about your company, your industry, and your competitors. It makes you better informed about important issues like launching a new product ...	640,00 €

Profiting from established offshore contact center locations: India, Philippines, Canada, Mexico (Review Report)
Datamonitor \| 85 pages \| Octobre 2006 \| Anglais
IntroductionA comprehensive review of established outsourcing markets including Canada, India, Mexico and the Philippines.ScopeAnalysis of Canada's outsourcing marketA discussion of Mexico's emergen ...	2.885,00 €

The role of SIs in the contact center market (Strategy focus)
Datamonitor \| 12 pages \| Octobre 2006 \| Anglais
IntroductionFor organizations that adopt more customer centric practices, the contact center has become more strategic. Consequently the contact center is moving closer to the heart of the organiza ...	1.610,00 €

Security Investment in Media H2 2006 (Databook)
Datamonitor \| 29 pages \| Octobre 2007 \| Anglais
IntroductionThis databook from the Technology Trends service helps vendors to understand the current and forthcoming investment in security solutions in media. The data has been drawn from intervie ...	1.036,00 €

IT Services Monthly Contract Datasheet, January 2008
Datamonitor \| 1 page \| Mars 2008 \| Anglais
IntroductionA slice of the IT Services Contracts Database covering all deals signed in the month of January, 2008, delivered in an Excel datasheet.ScopeCovers global markets, including North America, ...	796,00 €

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