Etude de marché - Externalisation

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Externalisation
SSII (381)	Centres d'appels (94)

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Unisys: Company Profile
Koncept Analytics \| 25 pages \| Juillet 2007 \| Anglais
This company profile offers a comprehensive analysis of the organization, its business segments, and competitors. It analyzes the business and marketing strategies adopted by the company, to gain a ...	280,00 €

2007 Worldwide Computer Systems Designs Services Industry Report
Barnes Reports \| 104 pages \| Janvier 2007 \| Anglais
The Computer Systems Designs Services Industry report features 2007 current and 2008 forecast estimates on the size of the industry (sales, establishments, employment) for the 47 largest world countri ...	160,00 €

Leveraging the IVR Self-service Phenomenon in Contact Center Outsourcing (Strategy Focus)
Datamonitor \| 11 pages \| Septembre 2007 \| Anglais
IntroductionA strategic discussion of how contact center outsourcers can use IVR self-service technologies as a means of increasing profitability.ScopeAn overview of the growth of IVR voice business s ...	1.516,00 €

Trends in infrastructure services (Databook)
Datamonitor \| 25 pages \| Novembre 2006 \| Anglais
IntroductionThis databook is a detailed information resource covering current and forecast IT services market data. The market is sized in IT service spend and the data is segmented by IT service t ...	1.100,00 €

The IT Services Opportunity in Vertical Sectors: End user investment strategies,forecast spend and key objectives
Datamonitor \| 100 pages \| Octobre 2006 \| Anglais
The growing competition from vendors operating in the IT services market has driven the development of a wide range of skills. As vendors develop sector expertise through years of experience gained ...	1.620,00 €

Citrix Systems, Inc. - SWOT Analysis
Datamonitor \| 20 pages \| Septembre 2007 \| Anglais
Datamonitor's Citrix Systems, Inc. Company Profile is the essential source for top-level company data and information. The report examines the company’s key business structure and operations, hi ...	100,00 €

Market Trends: project services and application-led outsourcing
Ovum \| 17 pages \| Janvier 2007 \| Anglais
This analysis looks at the state of the market for project services (essentially consulting, systems integration and training) and application-led outsourcing (ALO) in the UK. Although these two ma ...	960,00 €

Philippines: Balancing risk through diversification (Market Focus)
Datamonitor \| 127 pages \| Août 2006 \| Anglais
IntroductionA discussion of the strategic implications of the Philippines as a location for contact center outsourcing.ScopeThe extent to which the Philippines will grow as an outsourcing destinationT ...	1.516,00 €

LES SSII EN FRANCE
Observatoire des marchés \| pages \| Mars 2004 \| Français
Le marché de l’informatique est l’un de ceux dont l’expansion tant technologique qu’économique reste la plus large depuis la seconde moitié du xxe si&egrave ...	442,00 €

Contact Centers in Morocco (Databook)
Datamonitor \| 54 pages \| Juillet 2006 \| Anglais
IntroductionThe databook is a detailed information resource covering current and forecast contact center market data. The market is sized both in terms of agent positions and technology spending, a ...	1.036,00 €

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