Etude de marché - Centres d'appels

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Contact Center Outsourcing Pricing (Interactive Model)
Datamonitor \| 100 pages \| Janvier 2007 \| Anglais
IntroductionAn interactive model providing insight into the prices and costs associated with offshore and onshore outsourced contact centersScopeHighlightsReasons to PurchaseUnderstand how contact cen ...	12.000,00 €

Profiting from at-home agents in contact center outsourcing (Market Focus)
Datamonitor \| 13 pages \| Octobre 2007 \| Anglais
IntroductionAn overview of the outsourced at-home agent phenomenon, looking at drivers, inhibitors and market sizeScopeTotal global market size for the outsourced at-home agent marketFactors encouragi ...	1.516,00 €

Contact Center Markets and Technologies Quarterly Briefing Q4 2006
Datamonitor \| 15 pages \| Février 2007 \| Anglais
IntroductionQuarterly briefings, delivered in a concise presentation format, enable our clients to access and share the content of our ongoing research for each Research Stream quickly and efficiently ...	1.516,00 €

2007 Trends to Watch: Contact Center Outsourcing and Services
Datamonitor \| 5 pages \| Février 2007 \| Anglais
IntroductionContact center outsourcing continues to evolve rapidly, and this business trends brief identifies the major trends that vendors and investors in this space need to know. It also provide ...	1.516,00 €

Global Hosted Contact Center Market Update (Market Focus)
Datamonitor \| 12 pages \| Décembre 2006 \| Anglais
IntroductionAnalysts and vendors have been advocating the concept of hosted contact centers for some time. The primary reasons for purchasing a hosted contact center remain unchanged, yet these rea ...	1.036,00 €

Trends in Vertical Contact Center Outsourcing Investment to 2012 (Databook)
Datamonitor \| 34 pages \| Mars 2007 \| Anglais
IntroductionThis databook takes relevant quantitative information from each of this theme's market briefs as well as the interactive model. It outlines current and projected market sizes for vertic ...	1.036,00 €

Spending Priorities in Small Call Centers
Datamonitor \| 92 pages \| Janvier 2005 \| Anglais
IntroductionThis survey analyzes the attitudes of small call centers to a number topics, including customer service, key decision makers, CIM and CRM technology vendors, multi-media, resellers & chann ...	2.716,00 €

Contact Center Outsourcing and Services Quarterly Briefing, Q3 2006
Datamonitor \| 18 pages \| Décembre 2006 \| Anglais
IntroductionQuarterly briefings, delivered in a concise presentation format, enable our clients to access and share the content of our ongoing research programmes quickly and efficiently.Scope*Quarter ...	1.516,00 €

Integrating The Contact Center And The Enterprise (Strategy Focus)
Datamonitor \| 10 pages \| Mai 2007 \| Anglais
IntroductionSelling virtualized customer contact solutions is a complex process which requires a blend of partnerships, consulting and careful targeting of potential customers. Datamonitor highligh ...	1.516,00 €

Contact Cente Opimization (Review Report)
Datamonitor \| 42 pages \| Mars 2007 \| Anglais
IntroductionContact center optimization technology spans a broad range of efficiency and effectiveness measures to improve performance. From basic scheduling to speech analytics, this market is gro ...	2.716,00 €

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