Etude de marché - Centres d'appels

Mon compte | Mon panier (0) | Contactez-nous | Abonnez-vous !

Résultats 81 - 90 de 94 sur 11 éditeurs


Centres d'appels

RSS_US

RSS_FR

The role of SIs in the contact center market (Strategy focus)
Datamonitor \| 12 pages \| Octobre 2006 \| Anglais
IntroductionFor organizations that adopt more customer centric practices, the contact center has become more strategic. Consequently the contact center is moving closer to the heart of the organiza ...	1.610,00 €

Selling Contact Center Technology in Central and Eastern Europe (Market Focus)
Datamonitor \| 10 pages \| Mai 2006 \| Anglais
IntroductionThe expansion in demand for products and services in Central and Eastern Europe, combined with the increase in offshoring, will lead to the expansion of APs in the region. The brief des ...	1.516,00 €

Le marché des centres d'appels en France
ZZZ- 01 Etudes \| 250 pages \| Novembre 2000 \| Français
La Gestion de la Relation Client est aujourd'hui au cœur de la réflexion stratégique de la majorité des entreprises. Le centre de contacts est l'un des canaux majeurs de cette relation et un ve ...	1.372,04 €

Extending Customer Contact Across The Enterprise (Market Focus)
Datamonitor \| 12 pages \| Mai 2007 \| Anglais
IntroductionBuilding the customer centric enterprise is a key focus for many companies around the globe and involves large-scale reorganizations of people, process and technology. This brief explor ...	1.516,00 €

Call Center Growth Strategies: Vendor opportunities in North America and Europe
Datamonitor \| 148 pages \| Janvier 2005 \| Anglais
The contact center market has seen little consolidation over the last three years, in comparison to most other technology markets, the market has continued to grow and few vendors have suffered in the ...	1.623,50 €

Contact Center Markets and Technologies Quarterly Briefing Q4 2006
Datamonitor \| 15 pages \| Février 2007 \| Anglais
IntroductionQuarterly briefings, delivered in a concise presentation format, enable our clients to access and share the content of our ongoing research for each Research Stream quickly and efficiently ...	1.516,00 €

2007 Trends to Watch: Contact Center Outsourcing and Services
Datamonitor \| 5 pages \| Février 2007 \| Anglais
IntroductionContact center outsourcing continues to evolve rapidly, and this business trends brief identifies the major trends that vendors and investors in this space need to know. It also provide ...	1.516,00 €

Contact Center Outsourcing Trends in Canada, India, Mexico and the Philippines (Databook)
Datamonitor \| 43 pages \| Avril 2006 \| Anglais
IntroductionStatistical and graphic description of India, Canada, Mexico and the Philippines from the perspective of contact center outsourcing.ScopeContact center outsourcing statistics and graphical ...	1.036,00 €

Business Trends: Contact Center Outsourcing and Services - Understanding your Outsourcing Customer (Customer Focus)
Datamonitor \| 115 pages \| Novembre 2006 \| Anglais
IntroductionEnd-user feedback from outsourcing customers on topical issues facing their investment decisions. Outsourcing decision-makers from a wide vertical and geographic mix.Scope*200 interview ...	2.885,00 €

Contact Center Markets and Technologies Global Model
Datamonitor \| pages \| Juillet 2005 \| Anglais
IntroductionMODEL of Call Center Markets &TechnologiesReasons to PurchaseMarket sizing for 60 countries, 12 vertical markets and 4 size-bands.Technologies covered include: ACD, IP ACD, CTI, Outbound, ...	20.000,00 €

|

|

|

|

|

|

|

|

9

|

|

CIPLS