IntroductionThis model will allow users to slice and dice global, regional and national market data related to contact center outsourcing. Key parameters include revenues, agent positions, total co ...
IntroductionA strategic discussion of how contact center outsourcers can use IVR self-service technologies as a means of increasing profitability.ScopeAn overview of the growth of IVR voice business s ...
Global Industry Analysts, Inc. | 677 pages | Mars 2008 | Anglais
This report analyzes the worldwide markets for Call Centers in Millions of US$. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin America, ...
IntroductionThe health care industry is currently a small market for offshore outsourcing. However, with the industry coming to terms with cost rationalization, the opportunity to sell BPO services ...
IntroductionBuilding the customer centric enterprise is a key focus for many companies around the globe and involves large-scale reorganizations of people, process and technology. This brief explor ...
IntroductionThis databook takes relevant quantitative information from each of this theme's market briefs as well as the interactive model. It outlines current and projected market sizes for vertic ...
Observatoire des marchés | pages | Août 2002 | Français
Les entreprises évoluent actuellement dans un contexte délicat où la concurrence est forte et la lutte âpre pour l’obtention de parts de marché. En out ...
IntroductionA synopsis of technology trends in outsourced contact centers, as well as an overview of current events in the contact center outsourcing sector.ScopeBusiness updates are presentations tha ...
IBISWORLD INDUSTRY MARKET RESEARCH REPORTThis is the replacement for IBISWorld's August 2006 edition of Telephone Call Centers in the US report.Industry Market Research SynopsisThis Industry Market Re ...
IntroductionQuarterly briefings provide our clients with access to information on our ongoing research programmes quickly and efficiently.ScopeQuarterly briefings are presentations that update you on ...
