please send detailed question to information benchmarkportal com dr jon anton purdue university principal investigator peer group benchmark report id 1339 confidential center for customer driven quality 765 494 8357 this generated on june 29 2001 research foundation west lafayette in 47907 used pursuant licence all rights reserved inc may not be copied scanned or reproduced without the written permission of additional copies purchased at a reasonable price from by calling 805 614 0123 ext 10 emailing gr15 052201 www table contents executive summary about our sponsor comparison your ranking tables performance matrix 4 9 13 15 17 19 33 41 certified call auditors index profile page 3 42 copyright you are doing best following areas compared dear sample user is an