servi i ce pl l an fi scal 2003 04 2005 06 british columbia lottery corporation table of contents 2 message from the ceo 3 corporate overview 4 strategic context 5 our mandate vision statement mission 6 values planning and key issues 7 goals objectives strategies performance measures 10 summary financial outlook 14 major capital information 15 appendix 1 measure descriptions on behalf board directors employees bclc am pleased to present s fiscal service plan after more than 25 years providing high quality gaming entertainment columbians is facing new challenges exciting opportunities designed meet these in a rapidly evolving industry increasingly competitive marketplace this sets benchmarks for revenue contributions government social responsibility it renews commitment uphold highest standards fairness honesty integrity conduct manage are proud revenues
