submission to the standing senate committee on banking trade and commerce regarding consumer issues in financial services sector by canadian life health insurance ombudservice march 2005 table of contents executive summary 1 i introduction overview 2 ii background 3 iii governance role approach 4 iv results date 6 v conclusion 9 appendix a access coordinates 10 b clhio website sample pages 11 is non profit organization governed board directors independent industry that assists consumers resolve complaints about products these include annuities rrsps disability supplementary plans canadians who have concerns or every case assistance tailored meet specific needs individual has contacted never refuses talk always tries assist no user fees are levied against for any s depending situation at hand can one more