e government directorate c unit c6 gareth macnaughton cec eu int 2 to enable public organisations be more efficient effective transparent and collaborative through intelligent ubiquitous secure infrastructure that promotes improved service delivery knowledgeable citizenry by 2010 vision 3 citizens in all capacities business sme interaction on own terms no need for specific knowledge of security digital divide we create equal open access & 4 interoperability transferability workflow modelling tools transparency productivity management streamline processes alleviate the procedural burden administration 5 integrate transact interact egovernment progresson publish transform website only provides users with information search based their chosen criteria allows adhere services activities existing high low impact complex i ty expectation new 6 overview transactional integration transformation europe 2005 7 ipg hps response intuitive multimodal interfaces submission processing web enabled end context local
