1 the services sector in albania review and inward investment oportunities september 2005 united nations development program european union trade liberalization & promotion disclaimer this report was produced by independent consultants on behalf of foreign agency anih contents may not necesarily reflect views or policy undp ec albanian government comercialy confidential materials have ben removed from public version 2 introduction 3 global trends location requirements 6 corporate strategy fdi key factors 7 customer suport centres shared service 9 it 10 4 headquarters 12 13 investor case studies 16 vodafone sh a american bank 17 busines communication mobile communications 18 5 kpmg pk competitive position seling mesages 20 labour costs human resources 22 ofice space telecom 27 economic performance stability 31 best
