t a ble of contents letter to the governor and members general assembly 2 introduction 3 an overview ratemaking process 5 organizational chart 7 2003 04 bureau directors 8 commission budget 11 consumer issues 13 energy 17 telecommunications 21 water wastewater 23 transportation safety 28 utility finances 30 electric natural gas 32 telephone 35 37 directory 39 annual report honorable edward g rendell pennsylvania catherine baker knoll lieutenant it is my pleasure submit public sharing with you last year s accomplishments highlighting some major for coming please know that we are focused on rates reliability choice so can protect interest promote economic development preserve environment in industry fi nalized tighter standards utilities critical step toward maintaining improving distribution system new expected result fewer shorter power disruptions customers will make easier puc
