february information and analysis division evaluation office joseph esher economic analyst 500 metro square building 121 7th place east saint paul minnesota 55101 2146 651 297 3615 www dted state mn us answering the call a benchmark of s center industry department trade development table contents executive summary 1 i introduction 5 ii goals 7 iii literature review 9 iv survey methodology 11 v results 13 site selection criteria current employment levels 15 plans starting wages 16 vi detailed 17 type inbound centers outbound business specialization 19 operational issues annual sales volume ranges 20 21 22 financial services 23 insurance 24 fulfillment 25 consumer products 26 high technology 27 28 location 29 30 33 by region barriers to expansion time zone serviced employee turnover 34 vii
