confidential information contained in this report is strictly and may be subject to legal professional privilege it the exclusive property of australia new zealand banking group limited solely for anz internal use no part circulated copied quoted or otherwise referred without prior written approval offshoring opportunities south pacific & personal asia bob lyon managing director 3 2004 p 1 23 contents what quest case study recommendations discussion 2 business process relocation processes a low cost destination on long term basis ownership offshored function remains with deloitte research waters magazine june 03 growing rapidly india example 0 4 6 8 99 19 95 96 97 98 20 00 01 02