information technology outsourcing a strategic management framework agenda introduction current research motivation history & definitions theoretical foundations and industry models ito value components new themes conclusion future 24 months to date academic professional review of literature empirical studies no one source success factors integrates the synergies from it determine which are most important for if these segmented by on shore vs off integrate existing frameworks benefits guide successfully manage provides understanding key is staff skills an basis learning sota definition purposes i define as decision organization contract external provider in delivery or support services functions assumption that contracted agreed upon pricing specified period time applies
