mer mcdaniel executive recruiters search placement & consulting services as an firm in the call center industry one of our goals has been to provide added value market regarding trends compensation and varied information interest being recruitment business enabled conduct numerous interviews where we gather collect purpose report north american centers are asked on a regular basis about changing landscape impact domestic near shore offshore while there is no perfect answer facts outlined this including canadian contact markets snapshot recent america operations these agent positions 2003 2008 population only world that decreasing total number aps will shrink from 3 07 m 03 at cagr 0 between shrinking because combination self service technologies