europe general insurance investors day zurich january 17 2006 2 financial services disclaimer and cautionary statement certain statements in this document are forward looking including but not limited to that predictions of or indicate future events trends plans objectives include regarding our strategic direction targeted profit improvement return on equity targets expense reductions pricing conditions dividend policy underwriting claims improvements undue reliance should be placed such because by their nature they subject known unknown risks uncertainties can affected other factors could cause actual results differ materially from those expressed implied the past as i economic competitive particularly core markets ii performance iii levels interest rates currency exchange iv frequency severity development insured v mortality morbidity experience vi renewal lapse vii changes laws regulations policies regulators may have a direct bearing