annual report 2003 2004 australia pacific airports corporation momentum contents 01 our mission vision 02 chairman s message 03 chief executive officer 04 flying high 07 melbourne airport new arrivals 08 growing for the future building victorian communities 10 moving cargo 11 safe and secure 12 on track to land a 380 13 launceston 14 retail 15 ground 17 property 18 sustainable 20 apac board 23 company 24 financial results 26 highlights is be leading in asia region fully realise potential achieve this we will provide efficient services quality customer service identify opportunities growth development develop employee skills recognition incentive achievement responsible active corporate citizen an appropriate return shareholders these principles form core of performance management system they ensure that integrity aims values are maintained strengthened from within enhanced through ongoing contribution transport infrastructure tourism successful partnerships