research agenda making supply chain processes work on network level paper presented at the 8th international symposium logistics seville spain july 6th 2003 michael falck jan holmström and kari tanskanen helsinki university of technology tai centre po box 9555 fin 02015 tkk finland abstract focus development has during last ten years shifted clearly from functions towards company viewpoint to a wide array general principles guidelines have been about taking holistic view chains integrating collaborating between partners adoption these however much slower more difficult than expected experience practice revealed that there are lot focused issues need be solved before can widely integrated in multi networks this we present results study identified most important needs for companies make according problem practitioner point is restructure