presented by cynthia saccocia senior analyst insurance the industry landscape strategy vendors partnerships presentation objectives who is getting results what do insurers expect of their when we trends to materialize where are struggling in operations how can maximize use it bridge gap between software and strategic 9shareholder value 9it business alignment state definitions success case studies gain competitive advantage with technology grow shareholder six priorities drive profitability 9achieve profitable sustainable growth 9streamline processes reduce manual intervention governance 9integrate risk management into day distribution 9increase create economic customer service 9improve interactions responsiveness outsourcing 9plan be more efficient manage cost control l&h 0 5 10 15 20 25 30 35 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003e pretax operating gains after tax return on equity us billions source
