global services sourcing issues of cost and quality nirupam bajpai rohit arora harpreet khurana cgsd working paper no 16 june 2004 papers series center on globalization sustainable development the earth institute at columbia university www edu 2 ra2112 hkhurana05 gsb is a senior advisor director south asia program graduate student school international public affairs business presented this to his excellency dr p j abdul kalam president india honorable manmohan singh prime minister dayanidhi maran information technology communications chidambaram finance during two day visit new delhi 17 18 3 executive summary gss not an original concept what about it media attention seems