g97g98g99 consumers use of mobile telephony summary oftel residential survey q7 november 2001 29 january 2002 50 ludgate hill london ec4m 7jj switchboard 020 7634 8700 fax 8943 textphone 5370 web www gov uk crown copyright 2 chapter one introduction 1 this report provides an overview the key findings consumer behaviour in market taken from seventh wave s quarterly conducted results previous waves are used for comparison purposes and referred to throughout trend information which subsequent can be compared examines differences between with different social characteristics 3 was by mori amongst 2159 adults during whom 75 claimed personally own or a phone further 7 who do not claim live home at least has been prepared based on provided 4 covers penetration phones networks packages services
