us department of energy conservation program for consumer products and commercial industrial equipment standards rulemaking refrigerated bottled or canned beverage vending machines building technologies office efficiency renewable july 11 2006 http www eere gov buildings appliance_standards square4bvms indoor outdoor use square4solid front square4glass only framework bvms 3 square4 introductions agenda objectives expectations role the facilitator neutral focus on process task at hand ensure everyone participates ground rules norms listen as an ally short succinct statements keep to point hold sidebar conversations outside room issues not personalities one person speak a time raise be recognized state your name record turn down volume cell phones place them stun housekeeping items break times cafeteria snack bar restrooms public telephones no smoking creating transcript obtain copy from court reporter