iii contents acknowledgements xiii the authors xiv glossary of terms xvi summary 1 introduction 17 new deal for disabled people objectives personal advisor service 18 2 client group description adviser pilot areas delivery 19 3 comparison with national survey 23 evaluation design 25 4 reporting findings from 28 early implementation related reports 29 structure report organisation management and partnership 31 evolution pilots 32 framework an holistic to outcome focus 33 managing 35 aims changes in role structures divisions labour 36 involvement partner organisations advisory or roles 37
