e 17 report of the health and disability commissioner te toihau hauora hauatanga for year ended 30 june 2000 presented to house representatives pursuant section 16 act 1994 106912 1to3 p65 10 11 00 12 321 24 october minister parliament building wellington in accordance with requirements i enclose annual yours faithfully ron paterson 322 kaupapa is facilitate improved consumer service enhance wellness new zealand he tautoko whiriwhiri kia whaia ko nga taumata piki ake ai oranga ki roto a aotearoa contents s summary 4 education 9 kaiwhakahaere enquiries investigations 14 director proceedings 25 advocacy 28 legal services 35 administration 37 financial commentary 39 statement responsibility 42 audit office 43 accounting policies