direct and care services business & service plan 2004 2007 section one purpose rationale introduction is responsible for the provision of eight major with a combined expenditure approximately 110 million turnover 105 department currently has workforce 9 192 employees making it second largest employer within council principal strategic objective to provide high quality which are considered value money residents glasgow ensure that s objectives activities fully address promote support corporate aims city this report sets out main sections budget focuses on priorities targets in house provider plays crucial role front end citizen focused delivery supports areas enable other departments achieve their goals