accc telecommunications reports 2001 02 report 2 71 changes in the prices paid for services australia 1997 98 to 73 contents summary 75 of main results 76 a pstn b mobile telephony 78 c overall 79 key conclusions from this 80 1 introduction 82 index model 83 85 3 all 86 4 analysis period 5 goods and tax gst 6 quality service 87 7 alterations methodology year s structure 88 price consumed by residential consumers 90 91 movements each individual 92