service and performance management plan 2006 2010 corporate director of environment ian burchill author steve crowther roy knowles page contents 1 background information 4 2 achievements the past year 2005 06 9 3 meeting objectives 13 risk 15 5 learning development 17 6 07 initiatives 18 7 customer focus 25 8 diversity issues 27 resources 31 budget staff capital programme partnerships ict asset gershon efficiencies 10 34 framework organisation consists five directorates one being department street scene section lies within area provides following services waste collection including recycling cleansing public conveniences grounds maintenance grass verge cutting contract monitoring for measuring standards all front line operational investigation local environmental quality incidents such as fly tipping graffiti littering posters a delivery are delivered from main council depot based on canvey island cover areas benfleet