the essential services commission of sa level 8 50 pirie street adelaide 5000 gpo box 2605 5001 telephone 08 8463 4444 facsimile 4449 e mail escosa gov au website www 2003 04 annual performance report regulated electricity businesses november 2004 table contents glossary a 1 executive summary i contestable market 2 reliability supply ii 3 consumption and prices v 4 disconnections viii 5 customer service x introduction 13 outline industry structure 14 role 16 licensing function 17 price regulation 18 monitoring retail sector 21 small customers 24 non financial expenditure 28 code protections for payment difficulties 39 large 48 compliance issues 49 frc 51 distribution 53
