annual report 2001 2002 g32g49g49g4cg46 _g48g03g52g49 g3ag44g57g48g55g03g35g48g4ag58g4fg44g57g4cg52g51 z corporate publication production owr 1 st draft doc 2 contents letter of transmittal 4 coordinator s foreword 5 statement compliance with public sector standards 7 role the office water regulation 8 key activities our purpose 10 highlights year in review 12 statistical profile and performance benchmarking supply services 32 major western australian towns 1999 2000 state wide survey customer satisfaction australia first service 13 represents wa development national plumbing code 14 significant issues trends future directions 15 on operations 17 licensing providers protecting interests customers 19 reporting 22 policy advice 23 industry 24 plumbers board 27 28 declaration enabling legislation outcomes 29 accountability 31 organisation structure 30 june 33 3 financial statements 36 output measures auditor general opinion 39 certification indicators 40
