track oct mar on rail performance trends 2003 2002 to britain s railway properly delivered 1 contents commentary 2 public measure ppm table 4 summary data charts 5 national passenger survey nps 7 complaints 14 payments penalties operators under sra incentive regimes 18 subsidy per kilometre 20 passengers in excess of capacity pixc 21 individual operator results franchise plan commitments changes contract benefits procured by actions improve services anglia railways 22 arriva trains merseyside 23 northern 24 c2c 25 central 26 chiltern 28 connex south eastern 29 first great 30 western 31 north 32 gatwick express 33 gner 34 island line 36 midland mainline 37 scotrail 38 silverlink 40 41 west 43 thames 45 thameslink 46 virgin crosscountry 47 coast 48 wagn 49 wales & borders 50 wessex 51 train operating companies and their franchisees 52 explanatory notes 53 extended the year ahead for replacement franchises is developing new encourage
