annex 1 symposium on industry cost structure competitiveness of the retail sector 20 22 july 2004 singapore program tuesday 09 00 15 registration and orientation session 30 overview desired outcome introduction by mr wong kai hong ceo tr21 business network chief facilitator 45 welcome remarks chow tat kong group director spring opening takashi tajima apo secretary general 10 photography cum refreshment 11 retailing in rok dr seung ho ahn professor soogsil university school administration college economics 12 drivers performance various types roc miao ling chen associate department finance national sun yat sen 13 lunch hosted at cafeteria country paper presentations fiji india indonesia japan & republic refreshments 17 logistics landscape enhanced through scm robert de souza executive logistic institute asia pacific