ogc asset management conference working assets london 26 june 2006 strategic facilities professor keith alexander director centre for university of salford value chain intelligent client uk market demand supply fm innovation skills conclusions customer organisation peopleworkplaceproperty owner real estate and property workplace occupants business performance customers extended after occupier org leverage 1 10 100 1000 the community facility european standard cen tc 348 definition integration processes within an to maintain develop agreed services which support improve effectiveness its primary activities process based system wg1 terms definitions roles responsibilities manage occupancy use procurement change organisational transformation enable communities stakeholder benefits environmental focus social economic development