topic business process outsourcing presented to prof lakshmanan group members miss veena mehta 25 mr puneet mishra 26 gagandeep nagpal 27 sharada nayak 28 devang oza 29 jaikiran parekh 30 acknowledgement we are very thankful for giving us such a wonderful opportunity make project on an important as have gained lot of knowledge by making report would also like thank the people who in some way or other provided with guidance and information whenever required especially given support throughout this contents 1 what is bpo service matrix across value added chain 2 brief introduction technology enabled services 3 emergence 4 key segments 5 trends 6 why outsource india 7 advantages 8 present scenario 9 swot analysis case study allianz delta airlines articles concept practice that has momentum over last decade mid
