october 23 24 2001 hampton roads area chapter proceedings of a seminar on metrics you can t manage what don measure compiled by jean m tolley zel technologies llc virginia christy mazza newport news shipbuilding hra i jointly hosted the incose tidewater richmond and chapters asq pmi s college performance management measurement working group practical software systems co sponsored cs solutions held in ii notice for copyrighted information this document contains material original authors no portion may be reproduced used to prepare derivative work displayed or distributed without express written permission from author all rights are reserved under copyright law use trademarks names manufacturers
