an assessment and report of load management opportunities in southwest connecticut june 4 2003 at eastern state university institute for sustainable energy joel m rinebold executive director office foster building 670 676 main street 4th floor willimantic ct 06226 mailing address 83 windham phone 860 465 0251 fax 0261 email ise easternct edu www sustainenergy org this was prepared with assistance from xenergy inc burlington massachusetts the is funded supported by conservation fund through board clean printed on recycled paper table contents section 1 summary 2 analysis introduction characterization program types 3 economic policy perspective iso type lm programs benefits demand response 7 societal 10 commercial industrial 11 technology costs