the human resource factor in information society future fistera resources workshop sevilla sami mahroum june 2004 arc sys 0012 report seville table of contents 1 overview 2 introduction 3 skill shortages 4 life long learning for labour market 5 accessing potential reserve 6 ageing workforce 9 7 brain drain 10 8 skills outsourcing 11 summary issues 13 appendix 14 01 this paper represents an attempt to identify main and challenges that will continue face development technologies ist sector it is primarily based on a review existing studies surveys other statistical materials dealing with europe especially its objective provide platform discussion experts who turn feedback their inputs organized around number are identified as most critical