impacts of erp systems on the integrated interaction performance manufacturing and marketing li ling hsu national kaohsiung first university science technology taiwan roc minder chen george mason usa keywords situational variables interface congruence resource sharing benefits abstract effectiveness interactions between departments often determines competitiveness profitability a firm enterprise planning address integration issues business functions including many contributed by implementation found in literature are similar to objectives achieved through this research model based contingency theory socio technical is used study effects an multiple cases four companies electronic industry that have implemented was conducted shows internal organizational external factors affect reducing their gap results improvement facilitate provides new perspective industrial management &
