corporate responsibility report 2005 2 overview of royal & sunalliance 3 foreword from group ceo 5 external perspectives 7 marketplace 13 workplace 17 community 21 environment 28 assurance 32 contact us our business principles guide behaviour and are a fundamental part ensuring we have the right controls procedures accountability in place across operations they help to embed culture by providing guidance for employees on general practice terms stakeholders enforced global risk policies forming broader governance framework integrity will act with openness fairness diligence always adhere applicable laws regulations standards places that do performance promote positive challenging high this encouraging personal development measuring rewarding recognising success responsibly as individuals company applies management approach interaction key customers partners regulators shareholders details commitments
