we can expect the information services market to grow over medium term as strategic it investments are essential for corporate and social development however competition is intensifying further business environment becoming harsher customer demand lower prices faster delivery increases competitors shift their core businesses from hardware software in this ntt data aimed become top company terms of satisfaction by offering system that enhance value moving ahead with three measures improve its basic strengths namely strengthening s marketing capabilities competitiveness systems integration proactively creating new products first conducted a survey more than 100 our major customers an effort strengthen formulated action plan based on results took steps processes second improved stabilized sought accumulate operational know how format platform technologies achieve efficient addition encouraged employees