index section 9 a access for people with special needs 122 freedom of information 113 15 see also customs & support centre accountability to clients 120 24 environmental accredited client program 81 adaptability flexibility 31 32 performance 55 63 administrative appeals tribunal decision judicial review act 1977 from decisions 193 applications 192 requests reasons federal court matters settled or dismissed advance passenger processing 60 61 advertising market research 127 aerial surveillance coastwatch air couriers and mail reporting 20 cooperation on international training cargo management re engineering project 40 travel decline in 62 facilitation rates analysis proportion using smartgate 18 timely passengers airport distribution airports aviation security identification cards amphetamine type substances 51 52 54 seizures 17 37 44 45 49 25 un commission narcotic drugs 7 annual report corrections 2001 02
