over 275 000 hits monthly june 2005 1www callcentertimes com 972 395 3225 e mail neke call center times recently caught up with brian garr program director and segment manager for contact solutions in the software group division of ibm to discuss how service oriented architectures soas apply evolution first off what is soa a architecture an approach designing implementing distributed set managed secure components that supports flexible connectivity applications resources basically it lets all your business processes talk each other allowing employees customers obtain information or conduct activities quickly efficiently so rather than typical operating environment built around which are platform dependent siloed services interchangeable transferable makes primed scalability cct does work centers this means traditional application development model linkages existing systems from publisher s desk you looking ways improve at
