environmental and c0nsumer services 2005 2008 foreword as frontline service providers we seek to meet the challenge of delivering our plan targets whilst providing excellence always looking ahead however it is also important that take time recognise celebrate achievements headline successes in past year include meeting national standard for investors people achieving a certificate merit from british cleaning council at britains cleanest city awards attainment wright award sustainability by beautiful scotland bloom registration maintenance five iso 9001 2000 certifications finalists places programme category creation hmo hotline provide 24 hour neighbours tenants landlords establishing community safety project with partner authorities tackle underage sales these others not headlined are attributed skill professionalism determination staff consumer without would be position ambitious set out this challenges coming building on