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Outsourcing market in India and USA
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| Anglais,
PDF, Septembre 2005, 68 pages
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| Secteur analysés : |
bpo,outsourcing,business process outsourcing,...
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| Type d'analyse : |
demand analysis,market size and estimates,... |
| Marché traités : |
india,usa,china,singapore,japan,united kingdom,... |
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| customer service,
architecture,
customer relationship management,
offset,
supply chain,
transit,
tuning,
warrant,
wc,
banks,
books,
bpo,
business process outsourcing,
cafeteria,
cafeterias,
capital goods,
computer equipment,
computer software,
contact center,
contact center solutions,
contact centers,
credit card,
credit cards,
crm,
customer relationship management,
debit card,
e-business,
e-business,
electricity,
enterprise security,
erp,
financial institutions,
information technology,
logistics,
online business,
outsourcing,
real estate,
retail banking,
savings,
server,
servers,
software,
spice,
spread,
stationery,
telecommunication infrastructure,
telephony,
trading,
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| mphasis bfl group financial statements quarter ended 30 june 2005 it services bpo solutions key performance indicators year 31 march 2004 income statement gross margin 28 6 29 9 selling expenses 7 0 3 1 4 general and administrative 8 10 5 2 operating 12 13 net 15 20 16 balance sheet cash equivalents rs millions 371 954 469 receivables days 56 54 61 human resources employees nos 854 741 300 319 634 740 utilisation 76 72 71 68 67 clients top client 11 38 40 41 43 58 66 contributing mm per annum 37 32 |
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