the impact of e commerce on facility management practices a survey fortune 500 organizations this research was sponsored by ifma foundation corporate circle contributors fm 2000 table contents project director robert johnson d arch aia professor and crs center co investigator mark j clayton ph assoc industry advisor steve moskowitz conoco inc philip wales principal infrastructure solutions luminant worldwide corporation graduate assistant jeong han woo ge xia team 1 executive summary acknowledgements 2 response rate sample size 3 characteristics 4 respondent 5 employee 6 planning for 7 operations 8 applications 9 group 10 in next two years 11 current 12 use functions 13 14 15 work process approaches