1 copyright 2006 nelsonhall john willmott nelson hall com bpo benchmarking & adoption 2 areas for discussion introduction profile of in insurance sector role process and vendor selection acord standards risk management 3 methodology joint survey with loma 90 companies life market analyses p&c markets contract database case studies by 4 the 5 key issues 28need improved underwriting 30need to automate assessments online 57reducing cost replacement costs services 67need precise small segments 92need reduce administration 97high level price competition highly important administer wide range investment products 77need introduce new 90need 6 shared initiatives 45improve
