chapter 8enterprise decision support systems eis and ess definitions executive information system a computer based that serves the needs of top executives provides rapid access to timely direct management reports very user friendly supported by graphics comprehensive goes beyond include communications office automation analysis intelligence enterprise corporate wide holistic from view part resource planning erp for business leading up portals knowledge characteristics drill down critical success factors csf status exception reporting colors audio navigation communication software major commercial vendors comshare inc ann arbor mi http www com pilot cambridge ma pilotsw application development tools in house components commander s command center plus suite multidimensional easy develop an olap most are web ready can tap into data warehouse via use advanced visualization soft used is
