new york state hospitality & tourism association 2005 buyers guide membership directory 1 2 do you wish could align your whole team in one strategic direction were able to focus management on business goals instead of day fire fighting supervisors would take more responsibility for customer and employee satisfaction sales force help prospective customers buy working so hard sell turn service staff into stars create loyalty life increase bottom line performance development solutions makes wishes come true a free no obligation consultation contact jo anne sutton managing partner llc 31 knolls lane manhasset ny 11030 1629 tel 516 365 4464 fax 627 4619 email jsutton pdsolutions us web www servicing the industry than 19 years with vast international experience multi cultural environments from operational managerial corporate perspectives 3 4